User:Eocakovs

I701 - Information System Analysis

Group Project

Members

• Ardi Vaba
• Pascal Tietjen
• Peep Kuulme
• Nika Ptskialadze
• Erik Ocakovskih
• Frank Korving

Organization

WPE (Windows Programs Explained)

Daily Operations:
We are a software development company. Our current major project consists of providing and supporting an application with simple interface to analyze currently installed programs on the system.

Example Information Systems:
Accounting Information System
Customer Support Information System
Sales Information System
Developer Daily-Work Information System
Transaction Processing Information System

Value Chain Analysis

Primary Activities:
Direct

• Software Development [Getting the software to working state]
• Software Delivery [Getting the product to the market]
• Sales [Selling a product to current customers and new customer aquisition]
• Marketing [Providing product information to target group]

Indirect

• Scheduling [Optimizing work and workload assignments]
• Support / Service [Maintenance of existing software and customer assistance]
• Marketing [Customer Management]

Quality Assurance

• Testing [Functionality verification of the developed working software]

Support Activities:
Direct

• Infrastructure [Providing Legal, Administrative and Accounting support]
• Procurement [Acquisition of external services]

Indirect

• HR Management [Human Resource Management]

IT SWOT

Strength	Weakness	Opportunities	Threats
Innovative - no direct competitors	No brand recognition	Globally extending	Larger company might sprint past with a similar program
Strong team - well organised and motivated	Small company, not a lot of financial backup	Expand the team for faster development	Sustainable financial backing
Competitively priced	Development slow due to the size of the company	Targeting industries	Customer skepticism - might not want to give access to scan their computer
User-friendly interface	Organic growth - no outside funding

Improvements

Problems:

• Application Information
  • Due to lack of program information / Methods of updating
  • Trustworthiness / Unknown Sources
  • Customer Perception of the Products [Solution should provide: Transparency for customers / Awareness of Application]
• Market access / interactions

Short Information System Description

Information System will provide Windows OS users with detailed information on their installed packages and applications. Provided information will include trustworthiness / rating / availability / checksum / developer

details of the application. System will incentivize users and developers to submit descriptions of applications, which would go through a review process before publication. Companies can become verified by us

through a paid application verification process thereby granting "trust-ability" to these applications and their developers. Users can subscribe to a live-scanning service which will notify them when any installed packages

are compromised or need to be updated.

Requirements

Functional

'Users'

• Users should be able to subscribe to paid services
• Users should be able to scan their computer and check for installed programs
• Users should be able to gain information on these installed programs through us (WPE)
• Users should be able to delete the application
• Users should be able to request suggestions on alternative
• Users should be able to search for similar applications
• Users should be able to search for any application
• Users should be able to submit their rating/opinion to be reviewed by us

'Companies'

• Companies should be able to apply for verification
• Companies should be able to submit their own description after verification

Non-Functional

• Application shall be operable in offline environment
• All the application details shall be as transparent to user as possible
• Every aspect of the software shall be testable
• User experience of the software shall be as responsive as possible
• User privacy shall be completely protected
• Documentation of software shall be easily understood by new developers
• Backend infrastructure should be scalable
• Software shall be safe to operate by non technical people
• Application shall be intuitively operable by 70 year old with minimal technical knowledge

User Stories

• As a user I need to find specific information on an installed application, so I enter my name into the search bar and press the search-button.
• As a user I find an application, select it and press the "view detailed information"-button.
• As a user I don't see any specific details about an application so I press "request additional information"-button.
• As a user I look through provided information because I want to remove the application and thus press the "uninstall"-button, a confirmation dialogue appears and I confirm my decision.
• As a user I want to find possible similar applications so I press "similar apps"-button.
• As a premium user I see a notification press it which opens up a tab with an active analysis of host system.
• As a non-premium user I want to get premium-features, so I switch to the premium-features section which displays features and payment information.
• As a user I select a preferred amount and payment method from premium-features section which opens up an external browser with preferred payment method's website.
• As a user I want to change how the application updates, I open the update options from the settings menu and select the "ask-for-confirmation-before-update" method.
• As a user I want to install a program and check whether the developer is verified or not so I search for the verification signature in the application details.
• As a user I want to leave feedback on a specific application so I click the "leave feedback" button in the application information details tab which opens up a text-box, I enter feedback and press the submit button.

Use-Case High Level Overview

Data Flow Diagrams

Context diagram

Lvl0-DFD

Lvl1-DFD

Object Oriented Approach

Objects

Object	Class	Identifier	Actions	States
Bob	User	E-mail	Submit requests / Access Premium Features / Inspect Installed Applications / Give Feedback / Submit Descriptions on Applications	Verified / Unverified / Registered / Unregistered / Premium / Standard
Notepad	Application	Name + Version	Text Editing	Installed / Uninstalled / Running
Peep	Development Team	Company ID	Verify Application Descriptions and Issue updates	Working / On Holiday
Microsoft	Application Owners	Company Name	Submit detailed on owned Application	Verified/Unverified/Bankrupt
Request detail on Notepad	Request	Unique Request ID	Query internal App database / Query Windows / Contact server	Pending / Idle / Denied / Accepted / Finalized
Report on Notepad	Report	Unique Report ID	Return application detailed information	Delivery Origin/Successful/Failed

Actors

• Customer -> Obtain detailed app information / Pay subscription / (Un-)Install application / Find applications
• Developer -> Develop features / write code / Analyze / Design
• Application Owner -> Get verified / Provide information on Application(s) / Gain users

Scenario

1. As a customer I want to order premium features.

Standard User wants to buy premium features, clicks on the premium feature section, enters required client details in fields, clicks on make payment button, redirected to payment site where payment

finalization is taken care of, verification email sent, order details saved in database.

2. As a Premium User I want to see alternative applications

Premium User wants to see alternative applications, selects the relevant application, clicks on the search for alternatives button, gets a list of alternatives application.

ERD

Architectural Model

UI - User Experience

The main goal is to create an application that would be easily operated by the end user. Since the application is mainly meant for the average home user, it cannot require any specific knowledge about computers,

or computer related terminology. All aformentioned points (additionally see non-functional requirements) need to be kept in mind when designing the UI.

Measurable Key Performance Indicators

• Success rate (how many of the user requests come back with a positive responce. i.e. - if a user requests for additional app info, can we provide that information, or will the user get back nothing).
• Time on task (e.g. how long does it take for the user to upgrade from standard user to premium user. Does it take too much time, and is the process too complicated).
• Amount of installations.
• Time user spends in app (active time).

User feedback

• In-app feedback tab (option to select how satisfied the user is with the program in a 1-10 point scale, and a comment box)
• Post service survey. For instance after a user upgrades from standard user to premium user, an email will be sent out with questions about the process and an option to leave feedback and suggestions.
• Email survey. An email will be sent out with a user satisfaction survey, asking users to rate different parts of the process.
• In-app survey before uninstalling/downgrading the WPE (With in-app monetary incentive).

Constraints

• Competitors (like 'Revo uninstaller' / Windows native Store)
• Investors / Venture Capital
• Performance (DB / Network / Program Design)
• Balance of team (developers vs testers)
• Time
• Unforseeable constraints we have to deal with using Agile Approach

Risks and Countermeasures

Hackers and data Breaches	Hardware failure	Power outages	Force majeures	Software Issues	User errors
Secure software practices Secure network architecture Inhouse team training	Backup hardware Cloud / Off-site duplication	UPS Power generators Backup servers	Correct contracts with customer	Increase hiring requirements Hire Testers / Debuggers Educate current developers	Create intuitive user experience

In this section we identify the major risks and countermeasures to these risks. Implementing a proper standard for service management like ISO-20000 or similar frameworks concerning risk management

(assessment / mitigation) are an essential part of this process.

Prototype

• Currently application dependencies are not displayed in our prototype, however this feature is accounted for considering our full implementation. In future prototypes this should also be implemented.

Recommendations and Conclusion

Our group identified a need for an information system that would explain to users applications that either are or could be installed. However after careful analysis we have to come to the conclusion that

the application will become obsolete due to an increasing push by Microsoft for Windows 10+ and their native Store. For this application to have a future it should integrate with the native Windows store.

Therefore we do not proceed to full development and await further action by Microsoft until project becomes viable.

It is suitable for agile since we can identify Minimum Viable Product requirements but due to constantly evolving application market and Windows platform, we cannot create a full analysis which lists all

requirements from the beginning.